What are the check-in & onboard options for Turkish?

Turkish Airlines enables travelers to check in through various mediums, such as online, mobile application, airport self-service check-in kiosks, and manned counters. The airport queue can be avoided by passengers through online and mobile apps. Additionally, these are the quickest ways to complete the check-in. Kiosks offer a compromise between self-managed, rapid check-in, and counter staff, who offer hands-on assistance in complex booking or special needs.

• Online: Mobile app/Website check-in (24h-90min before departure)
• Kiosk: Self-service machines (open 12h before, close 45-60min before) of the airport.
• Counter: Standard check-in and assistance counters that are staffed for full service.
• Mobile boarding: This service is offered to most passengers and is compatible at a good number of airports.

When Does Online Check-in Open and Close?

Online check-in begins a maximum of 24 hours prior to the planned departure time till 90 minutes before the flight. During this period, the passengers are allowed to check in via the mobile application or the official website. After the online check-in window has closed, the passengers will be asked to come to the airport to have the check-in procedure completed. The online check-in window has no difference between domestic and international flights in terms of their opening and closing times.

How Can I Check in Online With Turkish Airlines?

The passengers can complete the check-in process through the official website of Turkish Airlines and skip the queue at the airport. 

Step-by-Step:

• Go to the official site of Turkish Airlines.
• Type your surname and the reservation number (PNR) or ticket number on the check-in screen.
• Check on the itinerary and passenger information.
• Choose the seat of your choice on the available seat plan (which you will see on fares/class).
• Confirm check-in; you will get a digital/mobile boarding pass or a printable PDF.
• In case you have bags to drop off, you can check in at the baggage drop counter of the airport before the cut-off time.

Passengers are able to book into all their available flights under one itinerary. In case of the same-day round trip, you can also check in on your returning trip.

Can I use the Turkish mobile app for check-in?

The Turkish Airlines mobile application offers a convenient check-in procedure, the same one as on the website, where a mobile boarding pass may be downloaded or sent by email. The application provides travel add-ons, seat choice, and booking. Most airports accept mobile boarding passes.

Step-by-Step:

• Install or get the Turkish Airlines app.
• Same procedure as entering your last name and booking number/ticket number; same procedure as website check-in.
• Upon completion, get a mobile boarding pass.
• You can download, store, or email your pass so that you can easily get into the airport.
• Swipe your mobile pass at most airports during security and boarding.

Can I check in at the airport?

Most of the airports in the world have staffed counters and self-service kiosks that the passengers can use. Kiosks will use a reservation code or e-ticket number, and can check in a group of up to eight travelers. Counter check-in is best used by passengers who require special assistance, who carry infants/unaccompanied minors, and passengers with complicated itineraries.

Airport facilities can be used by passengers who would like or need to check in in person.

Step-by-Step (Counter):

• Go to the Turkish Airlines counter for check-in.
• Current passport/ID, reservation information, and any other documents (vaccine records, visa).
• Your booking will be checked in, a boarding pass issued, and bags checked out by staff, where necessary.

Step-by-Step (Kiosk):

• Find the Turkish Airlines self-service kiosks next to the counters.
• Type your PNR or ticket number on the screen.
• Check passenger information.
• Board and seat, where possible, and print your boarding pass.

Can I Check Baggage During Online Check-in?

Passengers can actually control their baggage when they check in online with Turkish Airlines. It is noteworthy, though, that once you have been online checking in any baggage that you have, it will have to be brought to a counter at the airport where that baggage will be handled. Each passenger is allowed one cabin bag that weighs up to 8kg on Turkish airlines. Checked baggage is usually part of most fares, although there are some economy fares that could have limitations, so that there is no checked baggage. Travelers can purchase additional baggage capacity on the Turkish Airlines website or mobile application, which has lower prices than at the airport, so as to minimize baggage costs.

How Do I Get my Boarding Pass?

In Turkish Airlines, boarding passes are available in a variety of ways, and, depending on your check-in, they come in a variety of convenient ways. Design of the process and options is digital flexible and efficient to the traveler. Here are the Options to Get Your Boarding Pass

Online & Mobile Boarding Pass

Having checked in online or via app, you will be provided an option to:

• Download a PDF boarding pass
• Get an e-boarding pass via email or application.
• You can save the boarding pass in your smartphone, wallet app or even an Apple watch.

QR/mobile code can take you direct to security and your gate in case you do not have any hold baggage. In the event that you have bags, drop bags at the baggage drop counter then go to security.

Airport Self-Service Kiosks

• Swipe with your booking code (PNR) number or ticket number at the kiosk.
• Print a paper boarding pass on your own.
• Label bags with any baggage tags and then place the bags at the counter of interest.

Airport Check-in Counter

• Give your passport/ID and booking details to employees.
• Be issued with a printed boarding pass at the counter.
• Special cases, complicated itineraries, or those that require face-to-face services.

What If I Don?t Receive My Boarding Pass After Online Check-in?

There can be instances when you do not receive your boarding pass after completing the online check-in. Here are the options available under these circumstances: 

1. Website retrieval/ App Retrieval: The Turkish Airlines website or their mobile application. In your reservation code, you ought to access your booking and download or view your digital boarding pass.
2. Kiosk Printing or Counter Printing: In case you want a hard copy, you can go to the airport and use self-service kiosks. There, you can also print your boarding pass by just entering your reservation code or your e-ticket number. You can also go there to get your boarding pass printed by an airline official in case you require help.
3. Asking for help: In case you are having complications with the above procedures, or even when you are at the airport, and still have not been given your boarding pass, you can simply walk to the counter for checking in. The front desk staff is able to call your boarding pass or assist you otherwise so that you can board your flight.

It is always advisable to scan your emails and spam mail before travelling to the airport, since the boarding pass may have been dispatched and left behind.

When Should I Arrive At The Airport?

Passengers of Turkish airlines are required to go through the check-in process before they are allowed to board the plane. This must be done in their absence. Turkish Airlines gives the customer recommendations to arrive at the airports:

• Domestic Flight: The obligation of the passengers is to report to the airport at least 2 hours prior to the stipulated time of the flight. 
• International Flight: The international passengers making an international reservation with Turkish Airlines must report to the airport at least 3 hours prior to the flight.    
• Special Assistance: This will apply in cases where any passenger needs special assistance in the airport, the passenger will be requested to report to the airport at least 4 hours prior to a flight. 

How Long Before You Can Check Into A Flight With Turkish?

International Flights

• Online Check-in: A window of the online check-in on international flights opens 90 minutes to 24 hours ahead of the flight departure time. 
• Airport Check-in: In the case of international flights, the passengers should arrive in the airport no less than 3 hours prior to take-off. It is shut down 60 minutes prior to take-off. 

Domestic Flights

• Online Check-in: Turkish Airlines also has the online check-in between 24 and 90 minutes prior to the domestic flight departure time.
• Check-in Airport: It is obligatory that the passengers should be at the airport at least 2 hours before the flight with the check-in desk closing 45 minutes before the flight. 

What If I Have Special Assistance Needs (e.g., wheelchair)?

The special assistance requested passenger in the airport will not be able to check in online or at the Kiosk machine; he or she must visit the check-in desk. Such self-service options might not offer special services to the passengers with special needs. The airport employees will take good care of you on a personal level when you arrive at the counter; the airport staff will ensure that you are in the correct location and that your needs are being met. 

It should also be made to reach the airport at least four hours before you are to take off. The additional waiting time there will give you time to accommodate any unexpected delays and will ensure that you have time to go through the check-in process at a slow pace. The airport personnel will guide you on how to board the airplane and how to move about in in-between gates and any other help you require on your way to your destination that will make the hospitality and travelling experience enjoyable and easy.

How Can I Cancel Or Change My Check-in?

In order to cancel/change your check-in with Turkish Airlines, do the following:

Changes to Check-in Online or Mobile

• The passengers who have completed their check-in and are looking to make a change or cancel their check-in must do it before the boarding pass gets printed. 

• Keep your booking code and last name ready, then move to the Turkish Airlines official website or their app and locate the ?Manage My Booking? section for: 
  • Switch seat (then print/ save boarding pass)
  • Cancel online check-in by cancelling the reservation.

Upon issuing a boarding pass (the print or e-ticket), it is possible that changes in the seats are limited, and complete cancellation of the check-in cannot always be done on the Internet.

At the Airport

• The passengers who have already completed the check-in using the online channels and want to make a change later at the airport can move to the airline?s help desk. The agent will provide the necessary help. 

• In the case of some last-minute modifications or special help, always leave enough time at the airport to be able to re-issue documents.

For Flight, Passenger, or Major Check-in Changes

In case you have to cancel your check-in fully, shift the dates of your flight, or amend the information about the passengers, you are to contact Turkish Airlines directly:

• By calling their call center, filling in their contact form on their website or visiting one of their Turkish Airlines ticket/sales offices.
• Should you have any modifications upon arrival (like putting on your baggage or getting some help) visit the staffed check-in desk within the airport.

How Can I Contact Turkish Customer Service?

The contact details of the Turkish Airlines customer care are as follows:

1. Phone: To connect with their live representatives, Turkish Airlines will offer a toll-free number (1 800) 874-8875 (USA), or you may call their international phone number +90 850 333 08 49.
2. Chat: Connect with WhatsApp customer support by sending a message to +90 850 333 0849 to get a fast answer to booking and cancellation, as well as other questions.
3. Email: To find some assistance with booking and reservation, email CRO@THY.COM or fill in the contact form on the official Turkish Airlines website.