What is the Transavia Cancellation Policy and How Does it Work?

Transavia's cancellation policy states that a passenger has the right to cancel their flight, but they will have to bear the full cost of the ticket, as Transavia does not issue refunds for flight cancellations. It means that Transavia charges 100% of the ticket price as cancellation charges and passengers are liable to seek a refund for a canceled flight. However, the taxes and fees imposed on the flight ticket by government and airport will be refunded, but the claim must be submitted within three months of the booking date. 

In this guide, we will take you through the cancellation policy, procedure, and cost associated with Transavia flight cancellation. So, continue to read this article and learn everything you need to know before canceling the Transavia flight. 

Can I Cancel My Transavia Flight for Free?

No, Free cancellation of a Transavia flight is impossible. The Transavia cancellation policy states that a cancellation fee of 100% of money paid in form of ticket will be charged by the airline. The passenger is only entitled to the payment of the government taxes and the airport fees. In such a way, the airline does not permit a free cancellation in the case of usual conditions; however, in some situations the passenger will be able to rebook or get a full refund. The situations are as follows: 

Group Booking: Transavia allows limited free cancellation for group bookings under specific conditions. Here?s how it works:

1. The size of the groups can be canceled up to 10 percent of the total group size without charge provided the cancellation is done 41 days prior to departure.
2. This offer of 10% free cancellation only concerns part of the group, and not all the booking. Full cancellation of the entire group is not free.?
3. The free 10% cancellation option is available only once per booking. After it?s used, standard cancellation fees apply for any further changes.

When Airlines cancel the Booking: If flight is canceled directly by the airline, the passenger can seek a full refund: 

1. When the flight has been canceled by the airline for an internal reason such as technical error, overbooking, or staff shortage, the passenger can receive a full refund. 
2. In addition to the refund, the passenger can also apply for compensation under  European Regulation 261/2004. 

How to Cancel a Transavia Flight?

The cancellation of a flight with Transavia has some procedures and processes. Passengers have the option of canceling their bookings online, through telephone or at the airport desk. There are charges and very little money is refunded other than on passenger-related charges. Cancellation confirmations are provided by email.

Ways to Cancel a Transavia Flight

Online Cancellation: With Transavia Airlines, the customer is able to cancel his/her flight ticket on his/her own. To this end, the passenger has the possibility of using the online approach. To book out of Transavia online, the steps to follow are as follows: 

• Visit the Transavia website.
• Booking via My Transavia Enter your booking reference and passenger details.
• Choose the choice of cancelling the whole booking.
• Verify cancellation and get e-mail confirmation.

Phone Cancellation: The passenger has the option of a phone cancellation in case he or she cannot cancel the booking through the online channel. This will bridge the gap between the passenger and the airline agent to place the cancellation request. To make a phone cancellation with Transavia, call +1-888-737-0007 or follow the steps below:

• Contact the Transavia Call Center or Service Center.
• Enter booking reference and passengers information.
• Order the cancellation of your flight.
• Cancellation fee (100% ticket price).
• Cancellation acknowledged via e-mail.

Airport Counter Cancellation: In the case of the last-minute Transavia cancel flight, the passenger has the opportunity to call upon the agent of the airline in person, at the airport. On your last-minute cancellation, follow the following steps: 

• Go to Transavia check-in or service desk in the airport in case of any impending flight.
• Ask to cancel your reservation or ticket.
• Pay requisite cancellation fees.
• Get confirmation of cancellation.

Note: These are the only channels through which passengers can cancel their booking made through Transavia Airlines. In case you made a reservation through a third party you must call on your travel partner to cancel the booking as you cannot cancel the reservation through the official lines of the airline.

Does Transavia Offer Refunds for Canceled Flights?

Yes, Transavia will provide you with the refund on the flights that the airline cancels, but not on the flights that you have canceled. Refunds on flights canceled by airlines are given in relation to the EU Regulation 261/2004 and Transavia refund due.

Refund Eligibility

• If Transavia cancels your flight: You can choose between a full cash refund, a voucher, or rebooking on another date or flight. Refunds are generally processed within seven days of your request.?
  Refunds are issued to the original payment method if booked through Transavia, or through your travel agency if you booked via an agent.?
• If you cancel the flight yourself: You will not receive a ticket refund, as cancellation costs are 100% of the booking fee. Only government and airport taxes are refundable upon request within three months after your scheduled flight date.?

Compensation Rights

According to EU Regulation 261/2004, in a situation where the flight is canceled less than 14 days prior to departure and not caused by an extraordinary event (e.g. weather, strikes), the consumer can also claim up to EUR250 to EUR600 financial compensation based on the length of flight.

What Are the Fees for Cancelling an Transavia Ticket?

Under certain circumstances, a passenger may need to cancel their flight. Canceling a booking with Transavia incurs a 100% of the total booking fee, which means that the passenger will not receive a refund except for the passenger-related taxes and fees included with the ticket price. To receive the fee and taxes, the passenger will have to submit the request within three months of the date of booking. The passenger will have to pay an administration fee of ?10 to submit the refund request. The cancellation request must be made through the Transavia call center, website, or through email/social media communication.

Can I Cancel My Transavia Flight Within 24 Hours?

Transavia is not provisioning free cancellation of 24 hours on booking. In case of cancellation of your flight at any time even up to 24 hours, the cost of the booking will be charged 100 percent. The ticket price shall not be refunded, except passenger related taxes which may be refunded less a EUR10 administration fee.

Cancellations must be made via the Transavia call center or official contact channels. There is no special 24-hour cancellation window or policy for a free cancellation period. This applies strictly regardless of when you decide to cancel after booking.

Can I Change My Transavia Flight Instead of Cancelling It?

Yes, you can change your Transavia flight instead of cancelling it. Transavia allows changes to origin, destination, flight date, time, and passenger details. Here are key points:

• A change fee of ?50 to ?60 per person, per single flight applies.
• You must also pay any fare difference if the new ticket is more expensive than your original one.
• If you purchased the Flex option (for about ?10 per flight), you can change your flight without paying the change fee, only the fare difference. Flex allows changes up to 12 hours before departure for Dutch/Belgian flights and 2 hours for French flights.
• For Plus fare, you can change flight details without a fee until 14 days before departure; after that, the ?55 fee applies.
• Max fare holders can change up to 2 hours before departure without a fee, paying only fare differences.

Changes can be made via Transavia?s website (My Transavia) or Service Centre.

This policy offers flexibility to modify your flight, avoiding cancellation fees while adapting your travel plans

How Does Transavia?s Cancellation Policy Differ for Non-Refundable Tickets?

Transavia cancellation policy on non-refundable tickets implies that you are not refunded on the ticket price in case you cancel at the own free will. Cancellation price is practically 100 percent of the booking price, thus no ticket price is refunded. Only passenger-related taxes imposed by airports or governments may be refundable, after a ?10 administration fee, and must be requested online within three months of the flight date.

Non-refundable tickets also mean you cannot cancel and recover ticket costs through the airline; however, you can change your booking by paying change fees and any fare difference. Name corrections may be free if they involve minor spelling mistakes, but full name changes also incur fees.

No Transavia refund policy of non-refund fares shows how essential it is to purchase cancellation insurance in case you require the coverage of cancellations. Transavia also does not provide refunds except in instances when the airline has cancelled the flight and not when the passengers cancel.

To recap it all, the non-refundable tickets imply that the ticket is not refundable in case of cancellation, refundable taxes are only refundable with a charge, and the option to change is possible, at a fee.

What Are Transavia?s Cancellation Policies During COVID-19?

Transavia cancellation policy in the time of COVID-19 provided its clients with flexible choices to suit travel disturbances:

Voucher Issuance:

• Customers who had their flights canceled because of COVID-19 also had a voucher with equal value as the one used in booking the flight, including add-ons like baggage or seat choice.

Voucher Validity:

• Vouchers had one year validity after which it was issued and it was open to any destination within the network of Transavia. They might be refunded in cash after one year in case they are not used.

Refund Option:

• Since June 2024, passengers whose flights were cancelled by Transavia were given an option of a voucher or a cash refund, based on the long-term impact of the pandemic disruption.

Coverage for Tour Packages:

• Customers who had booked via the tour operators were given vouchers when they had extras to purchase with Transavia.
• These policies focused on flexibility, that is, it enabled the passenger to either get refunds or re-book using vouchers until the operation of the flights returned to normalcy.

Can I Get a Travel Voucher Instead of a Refund for Canceled Flights with Transavia?

Yes, with Transavia, in case of flight cancellation by the airline, you would have the option of getting a travel voucher as an alternative to a refund. Here are the key points:

• Transavia gives its passengers the choice of being refunded in vouchers to the cancellable booking value.
• The voucher is applicable in booking any other flights with Transavia in the future.
• Vouchers have a life span of 12 months.
• The voucher is non-refundable, though it allows flexibility in future travel.
• In case you want, you may still ask to have a full cash refund rather than accept the voucher.
• In case of round trip, in case your flight in outbound is canceled and you receive a voucher, your flight in return will also be canceled and the charge will be reflected in the voucher.
• In order to avoid disrupting the return flight, you have to call the customer service, and not accept the outbound flight voucher within 24 hours.

Delayed/Canceled Delta Flight Policy

The policy of Transavia cancellation compensation regarding the delayed or canceled flights is in line with the EU Regulation 261/2004 due to compensation granted on certain terms:

• Delayed Flights: There is compensation in case of a 3 hours late arrival at a destination at the EU, without extraordinary circumstances. Delayed passengers of 2 hours and above have been offered special treatment such as meal vouchers and in case of delays greater than 5 hours they may cancel and get all their money back.
• Canceled Flights: In cases of cancelation of a flight within the 14 days of the departure without an appropriate alternative, the passengers will be entitled to a refund and compensation as long as the flight is not outside the EU and is not caused by extraordinary circumstances.
• Denied Boarding: The passengers who were denied boarding because of factors that were within the control of the airline can also claim compensation.
• Rates of Compensation: In relation to flight distance and length of delay, compensation amounts are EUR250 to EUR600.
• Additional Expenses: Transavia will have to pay reasonable amounts of accommodation, food, and transportation expenses to the passengers.

To make claims directly with Transavia or through compensation services, the passengers are expected to retain their booking details and receipts. Refunds or assistance need to be contacted through the service desk of Transavia or via online claim forms.

Same-Day Change Policy

The same day change policy offered by Transavia gives the opportunity to passengers to change flight time or date within 2 hours on the preflight period via My Transavia or Service Centre, based on the flight operator. Under the Flex option (EUR10 per flight), there is no charge on changes except in case of change in fare. In case it is done without Flex and within 14 days before departure, a fee is charged of approximately EUR55, in addition to the difference in the fare. After check-in, no changes can be made. The correction of passenger details is also free one time within 2 hours before the flight. The changes are subject to the availability of seats and fares.