The Ultimate Guide to Contacting Sun Country Customer Service

Get in touch with the customer service team of Sun Country for any inquiry; they are available to assist passengers 24/7 through various communication channels. Whether you have inquired about the booking procedure or are seeking help with a refund, cancellation, or flight change, their customer service team will help you in the best possible manner. 

Sun Country airlines offers various means of contacting customer service and has a well-defined list of procedures to implement refunds, changes, cancellations, special requests, and resolving complaints. Below is the ultimate, detailed guide that encompasses all the information that the traveler should know in 2025 about accessing of the customer service of Sun Country, and also how to handle the usual travel problems.

How do I Contact Sun Country Customer Service?

Sun Country offers round-the-clock customer service through various communication channels. Connect with their agent to get your query resolved. Here are the options available to contact Sun Country: 

Phone: Get the Sun Country Airlines phone number specific to your requirements. The airline provides multiple numbers that will connect the passenger to the particular department their query is related to. This makes the process efficient and saves their time. Here is the table showing the numbers of Sun Country. 

Text Messaging: For general inquiries, passengers can simply send a text message to Sun Country customer service with ?hello? and include their message. The airline will reply with the necessary information. 

1. Hours of Operation: Monday-Sunday, 6:00 a.m. - 10:00 p.m. (Central Time)
2. Charges: Message and data rates may apply

Online Help Center: Passengers can directly reach out to the official website of Sun Country and access the FAQs section and policy information. With this, you can get the necessary information that you are seeking for your travel. 

Complaints and Feedback: When you have to make a complaint or give feedback to the airline, you can simply visit the ?Contact Us? page of Sun Country Airlines and get various contact and complaint forms. Choose one specific need and fill out the form. Submit the form and wait. The airline will connect with you within the next 24 hours to discuss your concern in detail, or may send you the solution via email. 

How Do I Get a Refund From Sun Country?

With Sun Country, the passenger holds the right to cancel their booking and request a refund. The refund will reflect in the passenger?s account within 7 to 21 business days based on the mode of transaction selected by the travelers to pay for the ticket. Here is some information about the Sun Country refund. 

• Cancellation Within 24 Hours of Booking: Sun Country will initiate a full refund to the passenger without making any deduction to the ticket price, but the cancellation must be requested at least seven days prior to departure. 
• Cancellation After 24 Hours of Booking: When you cancel after 24 hours of the booking, it is subject to a cancellation fee. The airline generally charges a fee of $50 for domestic flight cancellation, and the charges can reach $100 for international flights. To know the exact prices, speak to the Sun Country customer service directly. 

Refund Process:

• Go to the official website of Sun Country. 
• Locate the ?Manage My Booking? option.
• Enter the last name along with the PNR number. 
• Get the booking page and select the canceled flight. 
• Tap on the ?Refund? option and fill out the form. 
• Submit the form and leave the page. 
• The airline will initiate the refund to your bank account. 

When Airlines Cancel the Flight: If an airline cancels a booking for a reason for which they are responsible, they must refund the full price of the flight ticket. 

What are the Hours of Operation for Sun Country Customer Service?

Sun Country Airlines provides customer care services that operate within certain timelines to accommodate travelers and respond to their requests.

• Standard Customer Service Hours: Customer service team will work 6 days per week, Monday-Sunday, 6:00 AM-10.00 PM Central Time. It is a timetable that can work with the majority of customer services like phone support and texting assistance.

• Disability Assistance: Sun Country has special help lines to those who need special assistance because of special disabilities. These lines are open at regular business days or days in which they usually open, Monday to Friday, between 830 AM and 5 PM Central Time and do not cover major holidays. This will guarantee that customers requiring additional assistance will receive the assistance they require at a certain time.

All in all, these hours aim at offering holistic support and at classifying the needs of the customers, particularly to those who need further assistance.

How Do I File a Complaint With Sun Country?

The official channels of making a complaint to Sun Country Airlines are any of the following:

1. Online Complaint Form: Fill out the feedback form, which is available 24/7 on the Sun Country website. It is the most preferred and quickest way of documented response.
2. Through the phone: The Sun Country contact number is 651-905-2737 and must be called during the operating hours- Monday to Sunday between 6:00 AM and 10:00 PM Central Time. Request to speak to a manager or file an official complaint, where necessary.
3. Via Mail: Post written complaints to Sun Country Airlines Customer Service, 2005 Cargo Road, Minneapolis, MN 55450. Add all the travelling details and documentation.
4. In the case of Disability-Related or Urgent In-Airport Problems: Get a Complaint Resolution Official (CRO) to come to the airport or dial the reservation number. CROs are equipped to solve the issues of accessibility at once.

Sun Country will ensure that all written complaints are recognized within a period of 30 days, and a substantive response to the same is given within a period of 60 days to allow for a comprehensive investigation and response.

How Do I Change or Cancel my Sun Country Flight Reservation?

Sun Country provides complete flexibility to its customer over their booked flight. Cancel or change your booking at any time before the flight departure by paying a nominal fee to the airline. When the change is requested, the airline will charge a fare difference between the two new bookings and the original booking. To request a cancellation or change with Sun Country, follow the steps below: 

• Go to the official website of Sun Country Airlines. 
• Navigate to the ?Manage My Booking? tab. 
• Type your last name and booking reference code to access your booking page. 
• Select between ?Flight Change? and Flight Cancellation? option. 
• Proceed with the on-screen instructions. 
• Pay the charges and fare difference. 
• The airline will accept your request and: 
  • Cancel the flight and send you the confirmation email. 
  • Change the booking details and send you the new ticket via email.

Fess To Change or Cancel Sun Country Flight: 

What Should I do if my Sun Country Flight is Delayed or Canceled?

Sun Country aims to run its flights on schedule. However, certain situations beyond their control may cause flights to be canceled or delayed. Under these circumstances, the passengers has the following options: 

• Check Flight Status: It could be checked online on the Sun Country or in the reservation department to identify the flight status.
• Delay or Cancellation: When Sun Country flies cancels your flight or in case there is a long delay, the company must rebook you, provide you with travel credit, or refund at your choice.
• Compensation: Under EC 261 regulation, travelers may also receive additional compensation as a result of delay of more than three hours, or last-minute cancellations (with less than 14 days notice), especially where the voyage is not within the EU. It can be up to EUR600 based on the itinerary and the circumstances.
• Airport Help: Ticket counters and Customer service in the airports open at about three hours before departure in case of last-minute problems.

What is the Solution to Baggage Problems with Sun Country?

Overcoming baggage problems with Sun Country Airlines, to solve the problem, it is essential to immediately report a problem in the airport and monitor its development through the official communication system to make sure that your claim is accepted and is considered properly.

Steps to Take for Sun Country Baggage Issues

• Before leaving the airport, immediately inform a Sun Country representative in the baggage claim area at the airport about lost, delayed or damaged baggage.
• Claim within the shortest time possible, this might include completing a paper or online form, and submitting the bag tag and flight information.
• In case you are not able to get a representative, you can use an online form for delayed baggage that is provided on the Sun Country webpage, or call their baggage service line at 651-905-2737, which can make an immediate call.
• Keep all records of what you have; your bag tag and any letter from the airline as proof.
• To follow up further, Sun Country also provides a feedback portal through which baggage-related issues can be posted.

Points to Consider

• To be compensated for delays or losses, you must be ready to provide receipts of necessary purchases that were made because of baggage delay or prepare a list of the items in a lost bag.
• Understanding the domestic U.S. travel, there is a maximum limit of liability that is regulated, whereby the airlines are liable to pay up to 4700 dollars in lost or irrecovered baggage, subject to inspection of the airlines and depreciation calculations.

How Do I Contact Sun Country if I have Special Requests (e.g., Disability, Seating)?

Sun Country provides special assistance to its customer to ease their traveling. In case you are suffering from a disability, medical condition, or want to request a particular seating arrangement, then you can connect directly to their special assistance department through the Sun Country contact number, online form, or at the airport. To understand this better, review the points below: 

• Phone: Dial customer support of Phone: Call Sun Country (651-905-2737) (you may also dial the number to make reservations, request any access, call CRO, and seating arrangements).
• Online Form: Fill out the Accessibility Request Form on the Sun Country site, particularly on services related to disability; if you have a flight in less than 48 hours, you will better call than fill out the form.
• In the Airport: In-person request to a Complaint Resolution Official (CRO) in case of special service problems during the traveling day.

Their Group Department can also manage group and seating-specific requests at 651-905-2711.

Conclusion

Finally, it is easy to contact Sun Country Airlines customer service, and the available channels include a phone, text messaging, or an online help center that operates 24/7. The customers will find it easy to manage their booking enquiries, refunds and flight change requests. The refund policies being transparent and the special service offered by the airline to meet different needs is a clear indication that the travelers are well served as they will be attended to in time. To be able to communicate efficiently, it is wise to use the right channels of contact depending on certain needs and have a smoother traveling experience.