Frequently Asked Questions?
The compensation and ticket reimbursement are very different forms of airline support that are provided by the airlines. Compensation usually refers to monetary or service-based benefits given by the airline for inconveniences like flight delays, denied boardings, and cancellations. It may include miles, discounts, vouchers, or cash, depending on the airline’s policy.
Ticket reimbursement means a full or partial refund of the actual fare paid by passengers when a flight is canceled or significantly changed by the airline. Reimbursement is based on the original ticket cost and applies when the airline cannot provide the promised service.
Reimbursement is a return of your money, whereas compensation is a goodwill or legal settlement. Depending on the situation and jurisdiction, passengers may be entitled to one or both.
If your flight is cancelled, you are entitled to a refund for the unused portion of the ticket, even for non-refundable fares. You may also request rebooking on another flight, possibly with another airline, at no extra cost. Airlines must provide meals, accommodation, and assistance if the cancellation causes a long delay.
When your scheduled flight is delayed, you may be entitled to assistance such as rebooking, cancellation, refunds, and compensation depending on the length and reason for the delay, as well as the applicable passenger rights laws at your location.
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If your flight is overbooked and you are denied boarding involuntarily, you have the right to compensation, a seat on the next available flight, or a full refund. Airlines must also provide meals, accommodation, and communication assistance depending on delay duration and local passenger rights regulations.
Yes, passenger rights typically apply during a strike. However, specific compensation and support depend on the type of strike and the location. Passengers may still be entitled to care services such as food, lodging, or reimbursement if the cancellation or delay is significant.
Time limits for filing compensation claims vary by country and airline policy. In the European Union under EU Regulation 261/2004, passengers generally have 2–6 years depending on their country to file claims for delays, cancellations, or denied boardings.
In the United States, there is no strict fixed deadline, but claims should be submitted within a reasonable time. Always review your airline’s policy and the regulations of the country you are flying to or from to avoid missing deadlines.
