What is the Check-in and Onboard Service of Ita Airways?

Ita Airways offers various check-in services, including internet check-in via their mobile application and airline?s official website, airport check-in kiosk, and counter. Customers can enjoy the comfort of flying on board by having free meals, entertainment and different seating options.

Check-in Options:

• Online Check-in: The online check-in can be made 48 hours to 1 hour before the flight, with domestic flights being allowed up to 40 minutes before the flight. It opens 24 hours before flights to/from the USA and Canada. Passengers are able to ITA Airways check in mobile application or site, and they can choose seats (at a fee), add baggage, and be given digital boarding passes. Airports have special drop-off bag desks.
• Airport Check-in: It is the ticket office or kiosks where passengers can check in at the airport at least 2 hours before the flight. Special drop-off points, such as Business Class desks, could be useful in facilitating bag check-in.
• Restrictions: Underage passengers (travelling on their own or passengers requiring any special assistance), larger groups (more than 9 passengers), baggage (animals, sports equipment), and connections (passengers on certain connecting routes) or certain airport restrictions mean that they must check in at the airport.
• Boarding Pass: It can be delivered electronically through the app, website, or printed at the airport whenever necessary.

Onboard Options:

• During check-in, there is an option of Seat Selection.
• During check-in, it is possible to buy extra baggage.
• Passengers with special needs are helped by prior request.

At boarding, passengers must have their boarding pass (mobile or paper) to show. The US departure tips are that they should arrive 3.5 hours before to complete document checks.

When Does Online Check-in Open and Close?

The online check-in process by Ita Airways commences 48 hours prior to departure at flights, except on flights to/from the USA and Canada, where it commences 24 hours before. The ITA Airways check in online 1 hour before international flight departure and before 40 minutes before domestic flights. The passengers have an option to check in, select seats, baggage, and retrieve the boarding pass either through the site or the app. In case of departure from US, passengers are supposed to report 3.5 hours before flights so that they can be checked on their documents. Boarding gates close 15 minutes prior to departure. To get more detailed information about the check-in timings and documentation, dial +1-888-737-0007 and connect with one of the agent, they will guide about the complete process and documents requirements. 

How Can I Check in Online With Ita Airways?

To check in online with Ita Airways, one has to follow the following steps:

• Go to the official website of Ita Airways or use Ita Airways mobile application. 
• Under the Book and Manage, choose ita airways web check in or Online Check-in.
• You have the option to fill in your booking details with your booking reference (PNR), e-ticket number or your last name.
• Choose your flight and those who are traveling with you.
• Select other services such as booking seats (at a charge), extra luggage, and preferred methods of receiving boarding pass (email or app).
• Finish the check-in procedure and save/ download your boarding pass.

Note: Check-in is also enabled online 48 hours before departure (24 hours before flights to/from the USA and Canada) and disabled 1 hour before international and 40 minutes before local flights. Others such as the unaccompanied children, or passengers with special needs, must be checked in at the airport.

Can I Use The Ita Airways Mobile App for Check-in?

Yes, it is possible to use the Ita Airways mobile app to check-in. The application can run on Android and iOS devices. Using the app, you can input your booking information, pick your passengers and flight, book your seat (at a fee), book additional baggage, and get a digital boarding pass. This is a convenient alternative that will allow you to eliminate long queues in the airport and check-in at any time using your smartphone within the designated check-in time frame. Your boarding pass can also be saved or shared with the help of the app.

Can I Check In At The Airport?

Ita Airways gives the opportunity to passengers to check in at the airport through kiosks or counters. This alternative best fits the needs of those who are unable to do online check-in or have some special needs, so that travel documents, baggage, and boarding passes can be processed smoothly.

Airport Check-in Process

Kiosk Check-in:

• Find an Ita Airways self-service kiosk at the airport.
• Enter your booking reference, e-ticket number or scan your ID/passport.
• Click on screen instructions to choose the flight and passengers.
• Select or validate seats and print out the boarding pass.
• In case you have baggage, then go to the baggage drop desk/counter with your boarding pass.
• Full bag drop and get confirmation.

Counter Check-in:

• Go to the check-in desk at the airport, Ita Airways and present your travel documents (passport/ID) and booking information.
• Give your papers to the agent.
• Advise the agent whether you are carrying baggage; pay any extra baggage charges where necessary.
• Get your flight ticket and other details.
• Go to security and then go to the boarding gate.

Note: Check-in counters are closed 40 minutes before domestic and Schengen flights, and 60 minutes before international flights. Inbound travelers to the US are encouraged to arrive at least 3.5 hours before departure so that they can be verified on their documents.

Can I Check Baggage During Online Check-in?

Yes, baggage may be checked during Ita Airways online check-in. Once the online check-in procedure is finished, passengers that have check luggage can visit special drop-off desks at major airports, or Business Class desks in other airports, in order to check in their luggage quickly. Provided you have purchased more bags than you were entitled to at the time of purchasing your ticket, during the check-in process you have the option of buying additional baggage online which is usually cheaper than having to do so at the airport.

How Do I Get my Boarding Pass?

Ita Airways has a few handy methods of issuing boarding passes to their passengers:

• Mobile App: Ita Airways has a mobile app with which you can check-in, just into your reservation code (also referred to as PNR), ticket number or your Volare membership. After checking in, your boarding pass is saved on your phone or Apple wallet so that you can access it when needed.
• Official Web Page: You can also book in online using the Ita Airways official site. Once you are through with the online check-in procedure, you can download and print your boarding pass.
• At the Airport: You can still have your boarding pass at the Airport, even when you have not managed to print it at home. Check-in desks or kiosks also allow you to print your boarding pass. But take note that certain flights of certain airports might force you to pick your boarding pass at the check-in desk itself.
• Boarding Procedure: No matter the way you receive your boarding pass (either via mobile or paper), you will have to bring it to the boarding gate. Also, in case you are going to the US, you have been advised to be at the airport 3.5 hours before flight time to have enough time to check into your documents.

This system provides passengers with flexibility in the way they prepare their flights, besides making sure they stick to the required protocols on boarding.

What If I Don?t Receive My Boarding Pass After Online Check-in?

In case you do not get your boarding pass after online check-in with Ita Airways, here are some of the main aspects that you should keep in mind:

• Test the way you are going to receive the boarding pass: either via the Ita Airways app, the site, or email. Check spam/junk mail in case of email.
• There are certain flights departing and landing at selected airports (e.g., Cairo, Dakar, Delhi, New York, Los Angeles, Miami, Boston, San Francisco, Chicago, etc.) where you need to pick your boarding pass at the airport check-in desks.
• In the event that you do not have the digital version of your boarding pass, go to the airport check-in desk early on, with your booking information and ID, to have a copy of your boarding pass printed.
• It is typical of flights to the US and other countries in which document checks are necessary.
• You should not be covered under any exceptions which do not permit web check-in (unaccompanied minors, passengers in need of special assistance, group bookings, special baggage, certain airports, etc.).
• Get to airport early (particularly US flights: 3.5 hours) to allot time in case there is any extra document verification or handwritten boarding pass issuance.
• Carry all your travelling documents along with you to ensure that they are verified at the airport or the boarding gate.
• There should be no concern since even when you have done online check-in, you will not be refused boarding; you simply need to collect the boarding pass at the airport counter in case you have not been given it online.

Doing so will make sure that you can access your boarding pass even when there is a problem with the online.

When Should I Arrive At The Airport?

When flying with Ita Airways, it is advisable to go to the airport:

• No less than 2 hours prior to the scheduled departure time on domestic and Schengen area flights.
• A minimum of 3 hours before the required departure of long-haul flights internationally.
• At least 3.5 hours prior to departure when travelling to the United States ,to verify documents.
• Check-in 90 minutes before arrival in case you come with pets.
• Passengers are encouraged to report at least 2 hours prior to scheduled flight to make arrangements when they require special assistance or in case they have reduced mobility.
• Boarding gates and check-in counters are also closed 15 minutes before departure; 40 minutes before domestic/Schengen flights and 60 minutes before international flights.

Earlier time of arrival implies enough time to check-in and drop bags, pass through security and any unforeseen delays.

How Long Before You Can Check Into A Flight With Ita Airways?

Check-in times in the case of Ita Airways flights are as follows:

• International flights: The check in ITA Airways international opens 48 hours prior to departure (24 hours prior to flights to/from the USA and Canada) and check out 1 hour prior to departure. Check-in counters are closed an hour and 20 minutes prior to the planned departure at the airport.
• Domestic flights: Check-in is possible 48 hours before and closes 40 minutes before departure. Airport check-in is closed 40 minutes prior to scheduled departure.

The passengers are expected to get to the airport early enough to finish the check-in process in these time constraints taking into account extra time on security and baggage drop. Passengers about to travel to US are expected to report to the airport at least 3.5 hours before to have their documents verified.

What If I Have Special Assistance Needs (e.g., wheelchair)?

In case of special assistance needs, e.g. the need of a wheelchair with Ita Airways, the airline provides bespoke assistance to passengers with disabilities or diminished motility. The assistance requests are required at the time of the booking or at least 48 hours before departure on the flight by calling the Dedicated Assistance Team of Ita Airways.

Some of the possible types of assistance are:

• Assistance via wheelchair within the terminal as well as in/ out of the aircraft to passengers who are capable of moving within the plane or non-ambulatory travelers who use their own wheelchair.
• Assistance to intellectually or developmentally disabled passengers which might necessitate certification of a medical expert on whether an escort is necessary.
• Helping with boarding, disembarkation and transit.
• Allow medical equipment and service dogs to be carried in the cabin with prior approval.
• Attendants on board also help passengers relocate to bathrooms, or unpack food or beverages but personal care requirements might necessitate a companion. Passengers requiring assistance will not get emergency exit seats. Safety data is availed in easy formats.

To ensure smooth travel, all assistance requests should be made at least 48 hours before departure.

How Can I Cancel or Change my Check-in?

In case you wish to cancel/change your check-in with Ita Airways, you should be aware of the following:

• In case you have already checked in online and wish to change or refund a flight you need to cancel your online check-in before making any flight changes or a refund.
• You can also change and sometimes refund flights together online through the Ita Airways website or app itself under the Manage Flight area so long as your ticket fare conditions permit it.
• It is usually possible to make changes regarding the travel dates, though it is not possible to change the name of the passenger.
• There are kinds of tickets like special assistance or group bookings or multi-destinations, which need to be contacted by the Customer Center itself.
• In the case that you have bought your ticket via a travel agency, all alterations of flights or refund requests would be handled via the agency.
• Cancellation of check-in should be made in advance, cancellation charges and policies vary depending on the type of ticket and the time.
• It is always essential to read your fare rules and consult Ita Airways Customer Service in case of complicated situations.

How Can I Contact Ita Airways Customer Service?

To reach the customer care of Ita Airways, follow the following choices:

• The Customer Center is accessible 24 hours a day through +1-888-737-0007, where they make reservations, cancellations, baggage problems, and change of flights.
• Visit the Ita Airways official website support page to contact Ita by live chat and contact forms.
• Book through Ita Airways mobile application, which provides booking management and support services.
• As a passenger requiring special assistance, call the Dedicated Assistance Team at least 48 hours prior to the flight.
• Ita Airways also has complaint forms that one can get online on issues like baggage that has been lost or delayed.

The quickest method of solving urgent problems is usually calling of the official customer service line.