What are the Check-in & Onboard Options for Copa Air?

Copa Air offers versatile check-in and onboard options designed to provide convenience and flexibility to travelers. Book your travel with Copa Air and board on a journey of comfort. No need to stand in the long queue, get access to the online check-in and complete your boarding pass before you reach the airport. In case you are unable to cope with the technology, the airline has an offline check-in option. 

Copa Air Check-In Options

• Online Check-In: Can be done 24 hours to 90 minutes before departure through the online booking service on the Copa Air site or mobile application, where it is possible to enter the reservation code (PNR) and surname.
• Mobile Check-In: Mobile check-in features the same process as Copa Air check in online, but it is optimized for smartphones and its usage can be made via the Copa Air mobile app. Boardings may be saved on the mobile phones to scan in at the airport terminals.
• Airport Kiosks: Self-check-in kiosks have been installed in major airports that allow passengers to carry out check-in processes in a relatively brief time without the need to wait in line.
• Airport Counters: Classic check-in counters serve passengers who require services, traveling on special services, irregular tickets ,or passengers who have not checked in online. Baggage passengers are required to visit the counters or bag drop points once they have checked in online.

Onboard Options

• Seat Selection: Online and mobile check-in: Seat selection is available on fares. Some types of fare classes are provided with free standard seating, and some can charge preferential seating or even upgrades.
• Baggage Handling: After online check-in, travelers can bring baggage to the airport and the maximum size of a bag (length + width + height) is 158 cm, and maximum baggage weight may vary according to the cabin class.
• Boarding Pass: The boarding pass is issued to the customers once they have checked in and they are allowed to either print or save the pass on their mobile devices. Unrestrained baggage passengers are allowed to board straight to the security and have a mobile or print boarding pass.

How Can I Contact Copa Airlines Customer Service?

The following methods can be used to contact Copa Airlines customer service:

• Phone: +1 800-359-2672 (toll-free) is the customer support number. Depending on the nation of residency, additional local numbers are available.
• Online: Go to the Copa Airlines support forms, chat, and help desk.
• Email: You can send an email to privacy@copaair.com regarding privacy-related matters.
• Sales Offices: During business hours, actual sales offices are available in a number of locations.
• Social Media: Copa Airlines uses social media to interact with clients and respond to their inquiries.

The average wait time is less than a minute, and phone help is typically available around the clock.

When Does Copa Airlines Online Check-in Open and Close?

Copa Air online check-in window opens 24 hours before the flight is scheduled for departure. The airline will shut the online check-in service 90 minutes before the take-off of the plane and no customer will be in a position to request a Copa Air check in online past this time. The passenger can also complete online check-in on the official website of the airline or download the mobile application. 

What is the Online Check-in Process for Copa Airlines?

Checking in online before the departure time is within 24 hours of the scheduled time and 90 minutes before the flight. The clients will be able to make check on the official site or using the mobile application of the airline. In order to check-in online, the steps to be followed are as follows:

• Visit the official site of Copa Air or get their app on your phone.
• On the home page, you will find the copa air check in option and by entering the reservation number/ticket number and the last name of the passenger, you can check-in.
• Check the flight schedule and passengers.
• Choose a seat of your choice based on the seat plan available (observed on fares/class).
• Checking in; you will be offered a printable PDF or a digital/mobile boarding card.
• In case you have bags to be dropped at the airport, you can check in at the baggage drop station before the cutoff time.

Travelers are able to book the tickets on all the flights they have under a single itinerary. You can check in on your way back should you be traveling on the same day.

Can I Check in at the Airport?

Passengers can use self-service kiosks and manned counters at the majority of airports worldwide. A reservation code or e-ticket number will be used by the kiosks, which can check in up to eight passengers at once. Passengers with complex schedules, those carrying infants or unaccompanied youngsters, and those in need of particular assistance are the greatest candidates for counter check-in.

Passengers who need or want to do copa air check in in person can use the airport facilities.

Counter Check-In: 

•  To check in, proceed to the Copa Air counter.
•  Reservation details, a valid passport or ID, and any other paperwork (such as a visa or vaccination records).
•  Staff will check in your reservation, provide a boarding card, and, if needed, check out your bags.

Kiosk Check-In

• Next to the counters are the Copa Air self-service kiosks.
•  Enter your ticket number or PNR on the screen.
•  Verify the passenger's details.
•  If possible, board, find a seat, and print your boarding pass.

Can I Check Baggage During Online Check-in?

Yes, you can check baggage at Copa Airlines. When you check-in online, you will be in a position to check your baggage allowances and even pay for your extra luggage at a reduced price. After all the online process is through, you must be at the airport at the check-in counter 90 minutes before the flight, to check in your checked bags. This is quick and effective, but baggage drop physically has to be undertaken by personal presence at the airport.

How Do I Get My Boarding Pass?

Board passes can be had in many forms in Copa Air and, with regard to check-in, they are provided in many convenient forms. Process design and choices are computerized, flexible, and efficient to the traveler.

Get Your Boarding Pass with Options

Online & Mobile Boarding Pass

After having checked in online or through app, you will be offered:

• Download a PDF boarding pass
• Receive an e-boarding pass either through email or through the application.
• You are able to save the boarding pass on your smartphone, wallet application or even an Apple watch.

QR/mobile code has the capability of taking you straight to security and your gate in case you have no hold baggage. Should you have bags, you can drop them on the baggage drop counter and proceed to the security.

Airport Self-Service Kiosks

• Swipe on the kiosk by using your booking code (PNR) number or the number of your ticket.
• Print your own boarding pass.
• Take the bags and label them using any baggage tags and put the bags on the counter of interest.

Airport Check-in Counter

• Provide employees with your passport/ID and booking details.
• Given a printed boarding pass at the counter.
• Unusual cases, complex itineraries or those that involve physical services.

How Long Before You Can Check Into A Flight With Copa Air?

It is important that a passenger arrives at the airport a little before the flight takes off so as to participate in the check-in process. Domestic flights and international flights might vary with regard to the time of checking in. Copa Air has the following check-in times: 

• International Flight: This is due to the fact that the passengers ought to be reporting to the airport within a maximum of 3 hours to the scheduled time of take-off to complete the check-in. It closes an hour and a half before the flight.
• Domestic Flight: 2 hrs before the flight, the Check-in Process begins, which ends 30 minutes before take-off.

Domestic and international flights are offered with online check-in 24 hours before the flight and within 90 minutes and 60 minutes before the international and domestic flights, respectively.

What if I Have Special Assistance Needs (e.g., wheelchair)?

This happens when there are special assistance needs such as you require a wheelchair, Copa Airlines recommends that you make the request through a call placed to their Reservation Center at least 24 hours prior to flight.

The Copa Airlines planes have specially designed wheelchairs to enable the semi-ambulatory passengers to access the restroom on board, and the staff of the airline is trained to support them. You can bring your wheelchair to the plane or you can leave it in the baggage. The storage will either be an overhead compartment or under the seat when it is onboard. Electrically operated wheelchair seats have an approximate norm of the way the battery is taken out and kept in order to be safely transferred during the transportation process.

Copa Airlines provides complimentary assistance during loading, transit, alighting, immigration and customs. It will also support any special needs of its staffs such that people will be comfortable during their travels.

What Documents are Needed for Copa Airlines Check-in?

The air copa check in will need the following documents:

• To verify your reservation through the reservation code, ticket number or through the ConnectMiles number.
• Passport (especially international flights)
• The required visa or traveling documents you require are based on your destination.
• Health/immigration papers as required by destination or transit countries.

The passengers need to ensure that they are carrying all the legal documents they require to travel, perform transportation deals and entry deals. For domestic flights, identification and a boarding pass must be presented at the gate.

What if I Don't Receive my Boarding Pass After Online Check-in?

In case you are not issued a boarding pass at the end of online check-in at Copa Airlines, here are the possible reasons, and steps to follow:

1. Some airports that do not take mobile boarding passes will not issue a full electronic boarding pass to passengers who have done online/mobile check-in. Rather, they need to go to the web check in copa air or the airport counter to have a paper boarding pass printed.
2. Online check-in passengers that have baggage will be required to physically drop baggage at the airport check-in desk. This procedure usually leads to the issue of a physical boarding pass being issued at the counter in case it was not sent in digital format.
3. In case of no email of a boarding pass, app, or print, after the online check-in, make sure that the online check-in process was complete and successful on the Copa Airlines site or application. In case of an error or an incomplete process, recheck-in or utilize the airport.
4. The Copa airlines also provide self-service kiosk in some of the airports (e.g. Panama City, Miami, San Jose) whereby boarding passes are available to be printed in the event that they are not received electronically.
5. Passengers are advised to be inside the airport at an earlier time than the usual time, to address the problem of boarding passes. Check-in passengers must appear at the baggage drop counter at least 90 minutes prior to boarding the flight.

How Early Can I Check in for a Copa Airlines Flight?

The check-in period of a flight by Copa airlines starts 24 hours before the scheduled time of departure. This is in both domestic and international flights. Check-in is possible online and through mobile within 24 hours and 1 hour before the flight. In cases where the passengers are to check in baggage, they are supposed to report to the check-in counter at least 90 minutes before the time of departure to drop off the luggage. Security check and procedures also give a notion that a person should be realistic in arriving at the airport at least before taking international flights at least 3 hours.

How Can I Cancel or Change my Check-in?

In order to cancel or reschedule your check-in with Copa Airlines, the following are the major points and steps to be followed:

• Online Check-In Change: Copa Airlines enables passengers to change seat or check in during the flight until the time of flight, provided that the seat is not occupied. This is possible on the site or by the mobile application by booking your reservation under my trips.
• Re-checking In: Sometimes you might be required to cancel the existing check-in and undertake a fresh check-in in relation to new booking to make important changes like flight change or addition of passengers to the booked flight.
• Changes of Tickets: In the case of itinerary changes (flight date/time or route), the official Copa Airlines ticket change request form can be accessed on their website or the customer service can be contacted. Once changed, you will need to check in to the new flight.
• Check-In Cancellation: There is no specific check-in cancellation option because most of the time, it is a one-time process per flight. You are, however, allowed to ignore your earlier check-in as long as you reschedule your flights and recheck in.
• Missing Web Check-In: In case you are late in the online check-in window (24 hours open, 1 hour to departure close), you have to check-in at the airport counter before traveling.
• Check-In Adjustments: In case of losing boarding passes or other difficulties, you can go back to the site or even the application and reprint or resend you a boarding pass.