Volaris Airlines is a rising star of the airline industry because it has transformed the traditional travel experience in its ultra-low-cost carrier airline. It is not only an airline, but also a movement that democratizes air travel, ensuring that the air is accessible to all, both regular and first-time visitors. Having an impressive network all over Mexico, the US, and Central America, Volaris has been able to become associated with cheapness without losing quality or safety. Its contemporary fleet, time-consciousness, and sustainability are the factors that make it stand out in a competitive market.
Volaris is more than a carrier; it is a connector and brings friends and families together, and propels economies further by linking undervalued cities. Its customer-centric vision that grasps the power of technology and innovation, such as NFTs, reveals a commitment to transforming the travel experience. With a resilient, efficient, and heart-filled pounding, Volaris is indeed flying the future high and bright in each flight it has. This is the air travel taken to the next level and glorified.
|
IATA Code |
Y4 |
|
ICAO Code |
VOI |
|
Volaris Airlines Headquarters |
MexicoCity |
|
Main Operational Airport |
Guadalajara |
|
Number of Destinations Covered by VOI |
73 |
|
Most Popular Destination |
Mexicali |
|
Year of Establishment |
2004 |
|
Parent Company |
Concesionaria |
|
Popular Fleet |
Airbus |
|
Contact Number |
+18558652747 |
Volaris Airlines, which was established on the principle of making air travel affordable and accessible, is now the largest low-cost airline in Mexico and has changed the aviation market in Mexico, the US, and Central America.
2003:
Discovery Americas I and Columbia Equity Partners merged with TACA Airlines and formed a new ultra-low-cost airline in Mexico, first called Vuela Airlines.
August 2005:
Phase Pre-operations started with the establishment of legal entities and the establishment of the requisite infrastructure.
January 2006:
The sale of tickets began, and in February 2006, the first non-commercial flight was flown.
March 13, 2006:
Volaris inaugurated its scheduled flights with its first flight, Toluca to Tijuana.
2006:
The Latin American financial arm of the World Bank had invested 40million dollars, which made a total investment of 130million dollars.
2010:
In September, Volaris took on the route of the Mexico City flights formerly operated by collapsed Mexican carriers Aerocalifornia and Mexicana, and added Mexico City to its flight schedule.
2011:
Main hub changed the base of Toluca to Guadalajara and reinforced it.
2012:
Introduction of a frequent flyer program named VClub, and also introduced payment via PayPal.
2013:
Marked its 7th anniversary and declared plans to expand its codeshare partnerships.
2016:
Opened Volaris Costa Rica subsidiary in San Jose.
Today:
Volaris is the largest airline in Mexico in terms of passengers served, and it has a fleet of modern Airbus aircraft and operates to 73 destinations in the Americas.
With a Volaris flight booking, you are now making the first step to low-cost and hassle-free travel across Mexico, the United States, and Central America. You can use a convenient location and a mobile application to book your seat 24/7 and quickly. You may be planning your trip months ahead or getting last-minute deals, but Volaris will give you the best competitive fares and tailor-made choices to fit any traveler. Their customer care responsiveness is at their service to enable them to book, modify, or cancel without any difficulty. Now you can enjoy the comfort and value of visiting amazing spaces and places with ease and the comfort of a digital check-in, select the seat of your liking, and prepare to go outdoors. The travel starts as soon as you book with Volaris.
|
Month |
Reason |
|
March |
Volaris Anniversary Sale is a sale that has heavily discounted fares during the month. |
|
August |
It is generally one of the lowest months to get low fares, especially on the Mexico City routes. |
|
October |
Volaris cheap flights options are available during the time period when travel demand is low after summer. |
|
January |
Once the peak of the holiday season is over, prices drop, allowing low-cost bookings. |
|
Midweek Days (Tuesday-Wednesday) |
The flights are usually cheaper in the middle of the week than on weekends. |
Volaris Airlines has established several strategic partnerships and code-sharing arrangements to increase the variety of routes and provide passengers with more options in terms of destination.
The Major Partnerships and Codeshares
Travelling with Volaris Airlines flight implies the possibility to enjoy the combination of low prices, convenience, and the individual traveling experience. Volarin is known as the biggest ultra-low-cost airline in Mexico and has a high-quality record related to a low-cost airline without sacrificing quality or safety. It doesn’t matter whether one is on a business trip or a leisure one; they have the benefit of flexibility, modern airplanes, and new digital services that make it easy to go through every step of the journey. Volaris makes air travel accessible and enjoyable to all with priority boarding, exclusive membership schemes, and more, making certain every traveler gets value and comfort.
Volaris has a reputation for the lowest-cost fares, and air travel is now affordable to low-end customers without compromising on safety or services.
A more sophisticated alternative that provides more legroom, boarding priority, flexible ticket, more baggage space, and preferential seating at the front of the aircraft. Perfect for business travelers or more comfort.
Passengers will have the option to board first and have a first claim on overhead bin space, and be able to board the plane with a stress-free start to their journey.
A membership scheme, in which members receive special discount fares, special Volaris flightdeals, and other travel perks, including frequent flyer.
The monthly subscription plan offers the most competitive price and fare guarantee even during the busiest seasons, without any premium.
Intimidated by corporate flyers, it includes unlimited flight changes, seating options, priority boarding, fare hold, and customizable executive care.
Decide between online check-in (through a website or an app) and airport one, and provide flexibility and convenience.
Although Volaris is a low-cost airline, it provides its passengers with snacks and drinks to purchase on board.
Has a mixed fleet of youthful, fuel-efficient Airbus planes that comply with high standards of safety.
Group booking of 10 or more passengers with special services and discounts, as well as a personal service during the booking and travel process.
Gives free additional luggage, priority boarding, flight payments using pesos, and interest-free monthly payments to the passengers.
Volaris has one cabin and is committed to low-cost travel, Economy. But passengers have the option of upgrading to "Volaris Plus" with extra legroom, priority boarding, flexible ticket changes and increased baggage allowances, which meets the needs of passengers who want greater comfort but at a price not typically found in the business class.
|
Aircraft Model |
Number of Seats |
Cabin Class |
Notes |
|
Airbus A320 |
174 |
Economy |
Primary aircraft, short-haul |
|
Airbus A321 |
Varies |
Economy |
Used for higher capacity routes |
Carry-On Baggage Allowance:
Note: Additional bags may be purchased (up to 5 per person), but they must be of the same size and weight.
Entertainment
Volaris has a paid onboard streaming service, Volaris TV, whereby passengers can watch movies, TV shows, play games, and use an interactive map using their personal devices via Wi-Fi. This streaming option is also a cheaper source of digital content, though there are no traditional seatback screens and free entertainment services. Passengers typically come with preloaded content on their devices as a backup.
Food and Beverage
There are no free meals on board. The buy-on-board menu of the Entre Nubes offers passengers snacks, sandwiches, coffees, sodas and other alcoholic drinks. The service is appropriate on short- to medium-haul flights, and it offers light and convenient snacks.
Wi-Fi
Wi-Fi is also available on board so that the entertainment streaming service can be accessed; however, there is no support for general internet browsing or messaging. This network will be a paid service, and it will largely be designed to stream entertainment, which further supports the low-cost model of the airline.
Comfort
The cabin is designed in an economy high-density format with slimline seats on new aircraft which do not recline. To have extra legroom and priority boarding, passengers may pay extra to have "Volaris Plus" services. Other comforts, like power points, pillows, or blankets, are not usually offered.
Children
Volaris is a company that promotes family travel, but does not offer children special in-flight entertainment and food. The company provides escort services for the unaccompanied minors between the ages of 5 and 11, ensuring the safety of the minors on the flights.
Through innovative frequent flyer programs, Volaris Airlines will keep its customers loyal to the skies. The Altitude program allows passengers to earn points each time they reserve flights or other services with Volaris, and each journey is transformed into benefits that never expire, provided the account remains alive every two years. The traveler can then see the points appear in his account after flying and can redeem them to pay off new travel, either in full or in part, with a simple click on the screen, therefore, making future escapes cheaper and enjoyable.
The airline also has v.club, where deal hunters have a subscription that allows exclusive fares and other wallet-friendly benefits on all routes at a modest fee. To the ones who fantasize about the monthly escapes, v.pass will package all the v.club advantages with a fixed-price ticket to a selected Mexican location every month- and wanderlust will become a recurrence. Volaris gives its most dedicated flyers a saving, hassle-free experience and a bit of altitude in every travel.
Volaris Airlines simplifies the web check-in process and makes it convenient for the traveler. It allows check-in before a domestic departure up to 72 hours or before an international flight up to 24 hours, all via a phone, the mobile application of the airline. Once they check in, passengers choose their seats, upload their travel documents where applicable, and may add additional baggage at reduced charges compared to airport charges. Boarding passes appear immediately- downloadable to use on a mobile or printable at home, and act as the quickest way to cross the airport. Volaris makes check-in a hassle-free, intelligent, and time-efficient moment on the road, allowing passengers to avoid queues and move without any fear.
Refund Policy:
Volaris has a full refund policy where a reservation into or out of the United States may be canceled within 24 hours of booking, as long as the reservation was made directly with Volaris at least seven days prior to travel. The refund is issued back to the mode of payment within seven working days in case of a credit card, and 20 calendar days in case of a debit card or other means. Alternatively, the passengers can take up electronic credit that can be used on later travels. Artificial cancellations of flights or major changes to the itinerary also receive refunds at Volaris. In case Volaris tickets were bought via third parties, they have to be refunded via the sellers. Volaris offers special electronic credits to clients who cannot travel because of severe communicable diseases and refund privileges to passengers with disabilities.
Cancellation Policy:
Any flight can be canceled by the passengers before the check-in process starts. In certain nations, such as El Salvador, Colombia, and Guatemala, it allows the customers a right to cancel within a few business days of purchase in case check-in is not made. Change of flight dates and time is permitted, provided it is made at least 4 hours prior to departure, at payment of any difference in fare. The cancellation should be done through Volaris' official sources, like the call center, airport counter, or the online help center. Promotions or vouchers can not be refunded, and in case of failure to board without any cancellation, the ticket cost will be forfeited. Volaris also enables the cancellation of ancillary services under certain special conditions on top of the tickets.
Volaris Airlines boasts of providing easy-to-use, responsive, and customer-focused service to make every travel experience an improvement. The channels of communication that are convenient to the passengers and allow them to get in touch with each other are a 24/7 call center, WhatsApp, social media, and an interactive chatbot that provides immediate help. The call center, which is dedicated, can handle queries efficiently regarding reservations, cancellations, special requests, baggage questions, and loyalty programs. Volaris also insists on effective and prompt communication by calling on customers, sending emails, and posting in the airport to notify them about flight delays, cancellations, and changes.
The customer relations department at the airline promises to recognize and address complaints in a timely manner and respond formally in writing within a specified time. Volaris also has an extensive support center, as well as a convenient online booking and service request center. Although the airline has taken advantage of technology to provide quick service, it still has a personal touch and does not need to leave any of its passengers without a smiling and professional service during their flight.
Essentially, Volaris Airlines integrates digital technology with thoughtful human service to establish a smooth customer service experience, which is part of their mission to make air travel affordable, transparent, and fun for all travelers.
Seating Comfort
The Volaris cabins are of high-density, single-class design with low legroom on regular seats. The exit row seats are much spacious and can be booked at an extra price. The newer planes, however, have non-reclining seats, which passengers have found uncomfortable when on long flights.
Food and Dining
There are no free meals and beverages. The buy on board program available in the Entre Nubes offers snacks, drinks, and sandwiches to passengers. Onboard sales are also an ancillary revenue to the airline.
In-flight Entertainment
Available is not traditional seatback screens and Wi-Fi internet. Volaris has a paid streaming service where movies, TV shows, and games can be accessed on personal devices using the onboard Wi-Fi system, but at a paid service. Customers are also advised to carry extended gadgets with them to get entertained.
Boarding and Check-In
The online check-in can be done up to 5 days before departure through the mobile application, and the later boarding groups are allowed to board the aircraft; the bag drop-off time at the airport is reduced. The process of boarding can also be very chaotic, where the gates open before the passengers can board the plane.
Additional Amenities
Some of the basic onboard facilities, such as blankets and pillows, can be purchased. The carrier also has package offers which consist of priority boarding, seat selections, and baggage.
Cleanliness and Service of Cabins
Flight attendants have been mentioned as being professional, helpful, and efficient, and have a positive addition to the overall onboard experience. The aircrafts are usually clean and well-maintained.
Passenger Disability Assistance:
Service and Emotional Support Animals:
Unaccompanied Minors:
Senior Citizens Assistance:
Medical Assistance:
Additional Support:
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